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Customer satisfaction and punctuality are two of the most crucial indicators, in my opinion, and they are lacking.
Yes, I misspoke and meant “two of the,” not “the,” for all of you who said that safety came before everything else.
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From 2022, Air Canada: 37 million annual passengers and 66.5 billion CAD revenue.
Couldn’t find 2022 WestJet numbers, but 2019: 26 million annual passengers and 3.8 billion US.
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